Return Policy
Merchant: Vendorluxury, 833 Granville St, Vancouver, BC V6B 2C9, Canada.
Policy reviewed: . Ledger date: .
We aim for transparent handling of sealed dietary supplements. Please read the table below before opening a shipment.
Where orders ship from
Fulfillment paperwork references our Vancouver, BC commercial address. Returns must usually originate from the same country or customs territory as the original delivery unless we email written approval for a different route. Cross-border returns of opened food supplements are often restricted, so contact us before mailing anything internationally.
| Scenario | Action | Time limit |
|---|---|---|
| Unopened bottle, intact seal | Refund or exchange once inspected | 30 days from delivery scan |
| Opened or tampered seal | Not returnable except for documented defects | Report within 48 hours with photos |
| Carrier damage | Replacement after carrier claim filed | Notify us within 72 hours |
| Wrong item shipped | Free correction shipment | Notify within 14 days |
Refunds
Approved refunds return to the original payment method within 10 business days after we receive the parcel or confirm the defect.
Shipping costs
Customers cover return postage unless we expressly sent the incorrect item or the carrier admits loss.
Regulatory note
Food supplement refunds must comply with sanitary rules; never return product without our written authorization label.
How to start
Email info@vendorluxury.world, contact@vendorluxury.world, support@vendorluxury.world, or help@vendorluxury.world with your order identifier and photos when applicable.